Posted Wed Nov 23, 2011
Adobe changes upgrade policy, faces alienation from users6 Comments
Until this change, users could upgrade to the latest version of Adobe software if they owned a previous release of the software that was no more than two versions older. With the new policy, users can only upgrade from the previous version, which puts pressure on users to pay on a yearly basis - or switch to a different licensing model. Owners of Adobe Creative Suites would be among the most affected by the change, due to the price of the upgrades.
The move seems aimed at making Adobe's Creative Cloud offering more appealing. Scott Kelby, president of the National Association of Photoshop Professionals, wrote an open letter to Adobe on the issue, which has sparked more than 400 comments from alienated users in just a couple of days. CNet reprinted a response issued by the company.